If you received an item that is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 1 week of receiving the package.
To return an item, please follow the Return Instructions. Once the item is received we will assess and validate it. If approved, we will refund the purchase price of the damaged item.
We are unable to offer an exchange for products bought on Peplos Jeans at this time. If you’re not satisfied with your order, please return and place a fresh order.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your return or exchange. We will notify you by email when your return has been processed.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please go to the “my account” section of the website and proceed for the Return or Exchange option as given. You can also email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and email your return to the following address:
Fleqa Online Trading Pvt. Ltd.
F-120/2, Upper Ground Floor, Shaheenbagh,
Okhla, New Delhi, Delhi 110025.
Return shipping charges will be paid by us.