If you received an item that is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 1 week of receiving the package.
To return an item, please follow the Return Instructions. Once the item is received we will assess and validate it. If approved, we will refund the purchase price of the damaged item.
Products bought on Levi.in cannot be returned or exchanged at our retail stores. Please follow our online return process.
We are unable to offer an exchange for products bought on Levi.in at this time. If you’re not satisfied with your order, please return and place a fresh order.
Refunds will be made to the same form of payment originally used for the purchase within 15 days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information.
There are no charges for returns, however, if your original order was for less than Rs. 1,000, shipping charges will not be refunded except in case of an incorrect order is shipped or the entire order was damaged during shipment.
For orders paid for with Cash on Delivery (COD), refunds will be issued through bank transfers only. Our Customer Care will reach out to you for your bank details, namely the bank account holder's name, bank name, branch, and IFSC code. We will never request any other bank or card details. If you receive an email claiming to be from Peplos Jeans asking you to do so, do not respond and contact our Customer Care team immediately.
Please note that we are unable to issue refunds through cash or cheque.
If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.
You can return your item by following the steps below:
If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be cancelled.
As soon as we receive your return at our warehouse, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 15 days. If your return is not approved, a member of our Customer Care team will be in touch.
Please do not hand over any additional items to the shipping partner during return pickup. If you wish to return more products, please get in touch with our Customer Care team, who will arrange a pickup for the additional products. We will not be responsible for the refund of additional/ unaccounted products lost in transit.