We offer a multitude of different shipping options globally.
All India and Off Shore deliveries are made Monday to Saturday between 9:00 to 17:00, this excludes Bank Holidays, weekends, and where a next day or timed option has been selected. We do not deliver on weekends unless the Saturday or Sunday delivery option has been selected.
A signature is required upon delivery, and most deliveries will be attempted twice unless there is an address problem. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbor. If the parcel is not successfully delivered to you within 2 weeks the parcel will be returned to us.
You will be able to track your missed delivery by logging on to Delivery Partners Portal (depending on the courier you have selected) and entering in your tracking reference number, which would have been provided to you on the dispatch notification email/SMS or card left by the courier. If your parcel is returned to us there may be additional postage charges applied for further re-deliveries.
During busy periods deliveries may take longer. If you have not received your order and more than 5 working days have passed since ordering, please contact our Customer Services Team, or email us at [email protected]
Timed delivery options are available on orders placed before 3 pm Monday to Friday. Orders placed on Friday before the 3 pm deadline will be delivered on Monday (excluding bank holidays). Anything received after the Friday deadline will be delivered on Tuesday.
Timed deliveries are only available to certain areas within India, and can only also be made if all the items ordered are in stock and the address/contact details provided are correct. All deliveries are made from Monday to Friday (excluding bank holidays) unless the Saturday or Sunday delivery option has been selected. Both Saturday and Sunday deliveries are not available to all postcode areas within India.
Once your order has been dispatched, you will receive various notifications from the courier either by email or SMS, to keep you informed about your forthcoming delivery. If you do not hear anything or still don’t have your order after 10 working days after having placed your order, then please contact us at [email protected]
Postage promotions may be on offer via our website and call center, with varying minimum spend values. These offers are only applicable to mainland Indian customers.